Return Policy
If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 15 calendar days to return an item from the date you received it. You are responsibly for shipping all items back to us.
To be eligible for a return, your item must be in the same condition that you received it.
Please contact us prior to sending any product back.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of
payment). There is a 15% restock fee on all returned items and shipping is non refundable.
You will receive the credit within 3-7 business days.
Non-Returnable Items
Multi ball press, multi ball press plates, custom bottom pucks, custom molds or any other items that are custom built are non-returnable unless they are damaged. These items take time and money that is non recoverable by Bathbomb X-Press, so these items are not returnable once they have been shipping.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping
costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us.
